Help Center

Open a trip and tap “Join trip” (or “Request to Join” if the host approves manually). You’ll get a notification when you’re confirmed, and you can chat with the group from the trip page.

Payment for a trip is arranged directly with the host — Tripmates shows the price so you know the cost, but it doesn’t process payments. Confirm the amount and method with your host.

If a trip is full, you can join its waitlist. If someone leaves, the next person on the waitlist is added automatically and notified.

Yes — open the trip and choose “Leave trip”. If you cancel at least 3 days before the start date, any captured payment is refunded automatically. Within 3 days of departure, payments are non-refundable (the host has already committed costs). If a host cancels the whole trip, everyone is refunded automatically.

Tap “Host a Trip”, fill in the details (destination, dates, group size, optional price), and publish. Manage requests, participants and chat from your Host Dashboard.

Submit a government ID from your profile for review. Once approved, a “Verified” badge shows on your trips to build traveller trust.

A trip auto-confirms when it reaches its maximum, or you can confirm it once it hits the minimum number of travellers.

Yes. Describe your trip in a sentence (or fill the quick options) and generate a full day-by-day plan with hotels, budget and maps — at no cost.

Plans use verified, mapped places where possible, but always double-check opening hours, prices and travel times before you go.

Yes — once generated, you can download the full plan as a PDF to use offline.

After signing up, click the link in the verification email, or use “Resend email” from the banner. It secures your account.

Go to your profile — you can download a copy of your data or permanently close your account from the “Your data & account” section.