Travel safely with Tripmates

Before you book

• Check the host's profile, reviews and ratings, and look for the Verified Host badge.
• Read the full itinerary and ask questions in the group chat before committing.
• Confirm the price, what's included, and how payment works directly with the host — Tripmates doesn't process payments.
• Be cautious of deals that seem too good to be true or hosts who pressure you to pay off-platform quickly.

On the trip

• Share your itinerary and host details with a friend or family member.
• Keep your ID, travel insurance and emergency contacts handy.
• Trust your instincts — leave a situation that feels unsafe and seek help.
• Respect local laws, customs and the environment at every destination.

For hosts

• Describe your trip honestly — pace, difficulty, costs and what travellers should bring.
• Get verified to build trust, and keep communication on-platform where possible.
• Have a plan for emergencies and know the local emergency numbers.

Report a concern

If a trip, message or review violates our guidelines, use the ⚑ Report option on the item, or contact us. Our team reviews every report. In an emergency, always contact local authorities first.